We helped our client bridge the gaps between their position and the legal requirements. As part of our we advised the on best practice and introduced a training solution and a robust health and safety policy.
BDO Greenlight were engaged to worked closely with the project sponsor and lawyers to conduct a feasibility review on proposals for a change in business direction and to conclude whether or not the proposed change would be advantageous to the business.
Our team worked closely with the executive of the organisation over a number of business areas to review operational processes. The objective was to improve and implement new processes to support a much larger business team than had previously existed and to use resources effectively..
Before applying for a loan to undertake infrastructure development our client needed support to build a financial model which would help them analyse their status, commitments and plans for the future.
Following a regulator request for remediation we worked with our client to produce progress reports, introduce tighter AML governance and reduce the risk for the client to the satisfaction of the regulator.
The introduction of new countries to the client's portfolio meant there was an inherent need to update the process of calculating the required fees. This process had not been updated for some time, and contributed to both revenue leakage and unncessary process burden on sales resources.
Our client was finding it difficult to meet the regulatory service level agreement (SLA) as agreed in their Code of Practice and an increase in customer complaints lead to the business reviewing their end to end process.