Process Mapping

Operational review

Operational review

Our team worked closely with the executive of the organisation over a number of business areas to review operational processes. The objective was to improve and implement new processes to support a much larger business team than had previously existed and to use resources effectively..

Preparing for FATCA

Preparing for FATCA

Introduction of FATCA regulations meant our client required significant changes to their policies, processes and procedures. Business Analysis and Project Management was needed to identify, capture and implement the people, process, policy and procedural changes required while tracking and recording FATCA requirements and maintaining audit control for the project against the Group Programme.

Monitoring Portfolio Performance

Monitoring Portfolio Performance

With a portfolio of 90 companies that were required to submit management accounts each month, the organisation was struggling to produce useful data used to track performance against deal qualification metrics.

Improving a Pricing Calculation

Improving a Pricing Calculation

The introduction of new countries to the client's portfolio meant there was an inherent need to update the process of calculating the required fees. This process had not been updated for some time, and contributed to both revenue leakage and unncessary process burden on sales resources.

Diagnosing Process Problems

Diagnosing Process Problems

Greenlight were asked to highlight the top 3 problems within the team affecting provision of customer services within lead times, establish understanding of the level of impact issues were having on the business and recommend potential fixes for each issue.

Improving an Ordering Process

Improving an Ordering Process

A backlog of over 200 customer orders had built up over a period of time, causing delays to the provision of telephony services to residential customers. Greenlight was engaged to supporting delivery of changes for the Order Management Process Improvement project.

Defining a Target Operating Model

Defining a Target Operating Model

Our client had a requirement to set up a Target Operating Model (TOM) for the Change Management & Professional Services department under which both strategic and tactical projects/programmes will be delivered.

Implementing a POS system

Implementing a POS system

Our client was in the process of changing their operating model from seasonal to all year round. In order to facilitate this change, they were constructing a new, indoor facility and required a scaleable point of sale system (POS) to support the new business model.

Implementing an Events Management System

Implementing an Events Management System

Our client had received negative feedback from customers in relation to the process for booking events through the existing events management system. In response to this feedback a new events managed system, Eventbrite, was researched, selected and implemented to provide an improved customer experience.