We were asked to project manage the global implementation of our client’s new brand. We built a central project plan so that we could map dependencies between all the project workstreams to keep all stakeholders engaged.
Our team worked closely with the executive of the organisation over a number of business areas to review operational processes. The objective was to improve and implement new processes to support a much larger business team than had previously existed and to use resources effectively..
Following a regulator request for remediation we worked with our client to produce progress reports, introduce tighter AML governance and reduce the risk for the client to the satisfaction of the regulator.
Our client was finding it difficult to meet the regulatory service level agreement (SLA) as agreed in their Code of Practice and an increase in customer complaints lead to the business reviewing their end to end process.