Operational review

Industry:
Public Sector


Scenario:
Our team worked with the client to conduct an operational review on six specific business areas to help them get better value out of their processes and use their existing resources as effectively as possible.


Approach:
We worked with closely with the executive of the organisation to review operational processes. Our objective was to improve and implement new processes to support a much larger business team than had existed when many of the original processes been introduced. As part of our work we identified new processes through conversations with cross-functional subject matter experts.


Outcome:
The client was able to introduce updated processes and systems which supported their increased operational size.


Key Skills Used:

Project Management

Business Analysis

Lean Six Sigma

Process Mapping

System Implementation

Workshop Felicitation

Quality Assurance

Benefits Realisation

Training

Key Business Benefits:

The business was able to focus efficiency improvements on the areas of the business it wanted to target.