Conducting Root Cause Analysis

OVERVIEW

Industry:
Telecoms

Scenario:
The engineering team were receiving a large number of faults and needed to understand why they were occurring.

Approach:
Conducted a root cause analysis exercise on available fault data
Presented the top 10 root causes for faults using pareto charts
Recommended actions to resolve the root causes as part of the larger Faults project.

Outcome:
Findings from the root cause analysis
Actionable observations categorised by people, process and technology
Prioritised list of actions
Clear next steps & recommendations


Key Business Benefits:

Definition and visibility of the problem(s)

Top 5 root causes for Copper & Fibre faults identified

Key Skills Used:

Business Analysis

Lean Six Sigma