Our client had received negative feedback from their customers in relation to the process for making bookings through their existing events management system. In response to this feedback a new events managed system, Eventbrite, was researched, selected and implemented to provide an improved customer experience.
System research and requirements analysis.
Configuration of system features.
Integration of events management system with Client's CRM platform, Salesforce.
Supporting processes documented.
Training delivered to key users.
Our client is now using Eventbrite to manage all events and has received significantly more positive feedback from their customers.
Key Skills Used:
Key Business Benefits:
Improved process by minimising manual labour required to complete an event booking.
Improved experience for event attendees.
Event attendee data automatically synced into CRM system, Salesforce.