Implementing an Events Management System

OVERVIEW
 

Industry:
Financial Services
 

Scenario:
Our client had received negative feedback from their customers in relation to the process for making bookings through their existing events management system. In response to this feedback a new events managed system, Eventbrite, was researched, selected and implemented to provide an improved customer experience. 
 

Approach:
System research and requirements analysis. 
Configuration of system features.
Integration of events management system with Client's CRM platform, Salesforce. 
Supporting processes documented.
Training delivered to key users.
 

 Outcome:
Our client is now using Eventbrite to manage all events and has received significantly more positive feedback from their customers.


Key Skills Used:

System Implementation

Vendor Selection

Process Mapping

Requirements Gathering

Key Business Benefits:

Improved process by minimising manual labour required to complete an event booking. 

Improved experience for event attendees.

Event attendee data automatically synced into CRM system, Salesforce.