Implementing a POS system

Overview


Industry:
Retail
 

Scenario:
Our client was in the process of changing their operating model from seasonal to all year round. In order to facilitate this change, they were constructing a new, indoor facility and required a scaleable point of sale system (POS) to support the new business model. Their wish was to implement a cloud based retail platform that would reduce the number of manual operations and allowed for core business processes, including Membership management and Point of Sale, to be automated.
 

Approach:
Requirements were captured and documented
Suppliers were managed to enable the installation of fibre broadband at the site
Relationship management with third party suppliers
Produced an operational/systems architecture diagram
Alignment of people, processes and system requirements
Investigated viability of cloud based apps
Set up & tested the system
 

Outcome:
Greenlight delivered a full retail business solution consisting of: POS for 5 registers in store, restaurant ordering, membership and CRM, staff management, accounting integration with Xero, Direct Debit payments and credit / debit card payments.


Key Skills Used:

Project Management

Business Analysis

Process Mapping

System Implementation

Key Benefits Delivered:

Automated workforce management & scheduling

Automated stock control 

Direct debit payment management in place

CRM & membership management implemented